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Ramisun deploys ServiceNow ITAM — Software Asset Management (SAM), Hardware Asset Management (HAM), and cloud asset tracking — so you know exactly what you own, what it costs, and when it expires. Reclaim unused licences, right-size renewals, retire hardware on schedule, and walk into every vendor audit prepared. The result is lower spend, less risk, and a single source of truth for every asset.
ServiceNow ITAM is the Now Platform's discipline for managing the full lifecycle of your technology assets — from request and procurement to retirement and disposal. It spans Software Asset Management (licence positions, entitlements, and reclaim), Hardware Asset Management (stockroom, deployment, and refresh), and cloud asset visibility. Ramisun implements ITAM on a foundation of an accurate CMDB, so you cut wasted spend, stay continuously audit-ready, and make sourcing decisions from real data instead of spreadsheets.
"Most enterprises overspend on software by double digits — not from waste, but from not knowing. ITAM turns 'we think' into 'we know,' and the savings follow."
Reconciles entitlements against actual usage to reveal your true licence position — reclaiming unused licences and eliminating audit exposure.
Tracks every device from stockroom to disposal, automating refresh cycles, warranty tracking, and retirement.
Links assets to cost, contract, and depreciation — so every renewal and refresh decision is grounded in data.
Surfaces SaaS subscriptions and cloud resources to catch shadow spend and duplicate tooling.
Licence waste and audit risk are the two costs ITAM removes almost immediately.
From request to retirement — every asset governed, costed, and audit-ready.
Assets requested via the Service Catalog
Purchase orders and receiving tracked in-platform
Assets linked to users, CIs, and locations
Usage, entitlements, and contracts reconciled
Unused licences reclaimed, renewals right-sized
Scheduled refresh, secure disposal, audit trail
The gap between what you think you own and what you actually own is where money leaks.
| Process Area | ❌ Spreadsheet Tracking | ✅ ServiceNow + Ramisun |
|---|---|---|
| Software Licences | Manual counts, no usage data, over-buying | SAM reconciles usage vs entitlement, reclaims waste |
| Audit Preparation | Weeks of scramble, exposure to true-ups | Continuous compliance, audit report in a click |
| Hardware Tracking | Unknown inventory, ghost assets | Full lifecycle from stockroom to disposal |
| Renewals | Auto-renew blind, over-provisioned | Data-driven renewals, right-sized every time |
| Cost Visibility | No link between asset and spend | Assets linked to contracts, cost, depreciation |
| SaaS & Cloud | Shadow subscriptions everywhere | SaaS and cloud spend surfaced and governed |
| Disposal | Ad-hoc, compliance gaps | Scheduled refresh with secure, audited disposal |
Each capability maps to a specific asset-management practice — with real outcomes.
Ramisun implements SAM to give you a real, reconciled licence position — matching entitlements to actual usage so you reclaim what you're not using and eliminate audit exposure.
We track every hardware asset across its lifecycle — from stockroom receipt to deployment, refresh, and secure disposal — with warranty and location visibility throughout.
Ramisun links every asset to its contract, cost, and depreciation, so renewals and refreshes are decisions made from data — not guesswork or auto-renew defaults.
We surface SaaS subscriptions and cloud resources to catch shadow IT, duplicate tools, and idle spend — bringing cloud and subscription cost under the same governance as everything else.
An out-of-box-first, evolutionary approach that ships value from the first sprint and keeps you upgrade-safe.
We configure before we customise. Leaning on ServiceNow's proven defaults keeps you upgrade-safe, cuts cost, and speeds go-live — customisation only where it earns its keep.
Working demos every two weeks. You see capabilities go live incrementally — no 12-month wait for a big-bang launch that misses the mark.
Now Assist and AI agents ship with policy controls, audit trails, and human-in-the-loop checkpoints — autonomy earned scenario by scenario, never switched on blindly.
Performance Analytics dashboards track the metrics that matter from day one — so improvement is measured, not assumed.
Scoped, documented, and update-set-driven work means your platform survives every ServiceNow release without costly rework.
Training, change management, and hypercare are built into delivery — so your team owns the platform, not just inherits it.
Tell us where asset spend or audit risk hurts most and we'll show you exactly how ServiceNow ITAM fixes it — with a clear, data-backed starting point.
"ITAM turns 'we think we own' into 'we know we own' — and the savings follow immediately."
ITAM (IT Asset Management) is the overall discipline. SAM (Software Asset Management) focuses on licences, entitlements, and compliance. HAM (Hardware Asset Management) tracks physical devices through their lifecycle. ServiceNow ITAM delivers all three on one platform.
Most organisations recover the cost quickly through software licence reclaim alone — commonly around 30% of software spend is reclaimable — plus avoided audit true-ups and optimised hardware refresh.
SAM continuously reconciles what you are entitled to against what you actually use, producing an accurate effective licence position on demand. Instead of a weeks-long scramble, an audit becomes a one-click report — removing exposure to costly true-ups.
ITAM is far more effective with them. Discovery and the CMDB provide the accurate installed-software and hardware data that SAM and HAM reconcile against. Ramisun typically deploys or strengthens Discovery as part of an ITAM engagement.
Yes. ServiceNow SaaS License Management and Cloud Discovery surface subscriptions and cloud resources, catching shadow spend and duplicate tools so cloud and SaaS come under the same governance.
A focused SAM or HAM deployment typically goes live in 8–12 weeks. We phase delivery so you see reclaim opportunities and an accurate asset register early, then expand coverage.
Every quarter without the right platform is revenue and efficiency left on the table. Tell us your challenge — get a real plan back, not a sales script.
A ServiceNow consultant will reach out within one business day to schedule your session.