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Proven Results

ServiceNow Implementations That Delivered Real Outcomes

These aren't demos. Every case study is a production ServiceNow deployment engineered by Ramisun — with measurable results across ITSM, ITOM, HRSD, procurement automation, and AI-powered workflows.

100+
Implementations Delivered
Across 6 industries
68%
Average Faster Resolution
Across ITSM deployments
229%
3-Year ROI (Forrester)
On ServiceNow ITSM
8 wks
Typical Go-Live
First module in production

Showing 6 case studies

1
ITSMChangeCatalog
🏭 Manufacturing & Operations

ServiceNow ITSM — Replacing a Legacy Service Desk

Migrating off end-of-life service desk tooling with a configuration-first method that establishes governance without compromising upgrade safety.

Read Case Study →
2
Now AssistAI GovernanceKnowledge
💻 Technology & SaaS

Now Assist — Recovering a Stalled AI Pilot

Diagnosing the real constraint behind an underperforming AI pilot, remediating the data foundations, and deploying against measured baselines.

Read Case Study →
3
StoreCertificationApp Engine
🤖 Independent Software Vendor

ServiceNow Store — Prototype to Certified Listing

Re-architecting a global-scope prototype into a certifiable scoped application and taking it through security review to a live Store listing.

Read Case Study →
4
Managed ServicesCMDBUpgrades
🏥 Healthcare & Regulated

Managed Services — Stabilising a Neglected Instance

Recovering an upgrade path several family releases behind, remediating CMDB health, and establishing governance that keeps it accurate.

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5
ITOMDiscoveryService Mapping
🚂 Rail & Transportation

ITOM Discovery — Building a CMDB from Zero

Establishing automated discovery and service mapping across a distributed multi-site network with no existing configuration data.

Read Case Study →

All case studies loaded.

These Aren't Demos. These Are Production ServiceNow Systems.

Every case study represents a deployed implementation — engineered for scale, governed for compliance, and measured for business impact.

Build Your ServiceNow System →

Enterprise-Grade Security & Compliance

Trusted by enterprise teams worldwide

Security and compliance embedded at the architecture level — not added post-deployment.

SOC 2Enterprise Security
GDPRData Privacy
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ISO 27001Information Security
Testimonials

What our clients say

★★★★★

“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”

VP of IT OperationsEnterprise Healthcare Network
★★★★★

“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”

Co-founder & CTOAI-Funded Startup, Silicon Valley
★★★★★

“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”

Director, Digital ProgramsFinancial Services Firm
★★★★★

“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”

Head of Platform EngineeringGlobal Manufacturer
★★★★★

“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”

IT Service OwnerTelecom Operator
★★★★★

“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”

VP of IT OperationsEnterprise Healthcare Network
★★★★★

“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”

Co-founder & CTOAI-Funded Startup, Silicon Valley
★★★★★

“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”

Director, Digital ProgramsFinancial Services Firm
★★★★★

“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”

Head of Platform EngineeringGlobal Manufacturer
★★★★★

“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”

IT Service OwnerTelecom Operator
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“
An implementation is only as good as the consulting behind it. When the platform mirrors how your business actually works, adoption follows — and so does ROI.
Vinnay Nigam, Founder & CEO, Ramisun
100+Implementations
229%3-yr ITSM ROI (Forrester)
8–16 wksTypical Go-Live
Confidential. We never sell data or send spam.
No commitment · Response within 24 hours

Trusted by Global Enterprises

We partner with industry leaders to drive meaningful transformation.

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Latest Insights

From the Ramisun blog

Security & Compliance

Enterprise-grade trust, built in

Responsible AI adoption needs guardrails. Our delivery model is designed around security, auditability, and compliance from the first workshop.

SOC 2 Aligned

Delivery processes mapped to SOC 2 trust principles.

ISO 27001 Practices

Information security management across every engagement.

GDPR Ready

Privacy-by-design data handling and processing controls.

AI Governance

Policy controls, auditability, and human oversight for every AI agent.