★★★★★
“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”
VP of IT OperationsEnterprise Healthcare Network
Ramisun Insights
Insights from the Ramisun Blog
Practical writing on ServiceNow implementation, agentic AI, platform operations and the decisions that actually move a programme forward.
Agentic AI
Agentic AI in ServiceNow: What Autonomous Resolution Really Looks Like
The perceive-decide-act loop, and the autonomy ladder that keeps it safe.
Marketplace
How to Publish an App on the ServiceNow Store
TPP enrolment, Build Partner status, vendor instances and what certification actually reviews.
Agentic AI
Is Your ServiceNow Instance Ready for Now Assist?
A seven-point readiness check. Most AI pilots stall on data quality, not the model.
Implementation
How Long Does a ServiceNow Implementation Really Take?
Realistic timelines by scope — and why decision latency drives the schedule more than the module.
Managed Services
Why Is Your ServiceNow Instance Slow?
Eight common causes, how to diagnose each, and what actually fixes them.
Industries
ServiceNow for Healthcare: Where It Actually Pays Off
Clinical service desks, clinician onboarding, medical device assets — and what to keep out of the platform.
Industries
ServiceNow for Telecommunications: Taming the Alarm Storm
Alarm correlation, OSS/BSS integration and why topology accuracy decides everything.
Industries
ServiceNow for SaaS and Technology Companies
Support that scales sub-linearly, closing the support-to-engineering loop, and Store distribution for ISVs.
Industries
ServiceNow for Financial Services: Built for Examination
Integrated risk, auditable change, third-party risk and operational resilience mapping.
Industries
ServiceNow for Retail: Keeping Stores Trading
Store systems support, seasonal workforce lifecycle, and designing for an associate with a queue.
ITOM
Building a CMDB You Can Trust
Discovery, service mapping and the governance that stops data drifting back.
Training
Building ServiceNow Capability In-House
What to train, in what order, and when hiring beats upskilling.
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“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”
Co-founder & CTOAI-Funded Startup, Silicon Valley
★★★★★
“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”
Director, Digital ProgramsFinancial Services Firm
★★★★★
“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”
Head of Platform EngineeringGlobal Manufacturer
★★★★★
“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”
IT Service OwnerTelecom Operator
★★★★★
“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”
VP of IT OperationsEnterprise Healthcare Network
★★★★★
“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”
Co-founder & CTOAI-Funded Startup, Silicon Valley
★★★★★
“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”
Director, Digital ProgramsFinancial Services Firm
★★★★★
“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”
Head of Platform EngineeringGlobal Manufacturer
★★★★★
“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”
IT Service OwnerTelecom Operator
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