Implementation
Out-of-Box First
We configure before we customise. Leaning on ServiceNow's proven defaults keeps you upgrade-safe, cuts cost, and speeds go-live — customisation only where it earns its keep.
ServiceNow SecOps & GRC
Respond Faster. Prove You're in Control.
ServiceNow Security Operations & Integrated Risk Management — response, risk, and compliance, connected.
Ramisun deploys ServiceNow SecOps and IRM/GRC to close the gap between security, risk, and IT. Security incidents and vulnerabilities are prioritised by business impact using live CMDB context, then routed straight into the workflows that remediate them. Risk and compliance run continuously — controls monitored, evidence collected, audits answered on demand. The result is faster response, less exposure, and a control posture you can prove to any regulator or board.
Security Incident ResponseVulnerability ResponseContinuous ComplianceUpgrade-Safe Delivery
50%Faster Threat ResponseAutomated, prioritised playbooks
60%Faster Vuln RemediationRisk-based prioritisation
ContinuousCompliance PostureAlways audit-ready
1 platformSecurity + Risk + ITNo more silos
Direct Answer
What Is Security Operations & IRM/GRC?
ServiceNow SecOps & IRM/GRC brings security operations, risk, and compliance onto the same platform as IT. Security Operations (SecOps) covers Security Incident Response and Vulnerability Response, using live CMDB context to prioritise by business impact and drive remediation through IT workflows. Integrated Risk Management (IRM/GRC) covers policy and compliance, risk management, audit, and vendor risk — run continuously rather than as an annual scramble. Ramisun implements both so response is faster, exposure is lower, and your control posture is provable on demand.
Faster responsePlaybooksAnalyst workspace
Capabilities
What Ramisun Delivers with ServiceNow SecOps & GRC
Each capability maps to a specific security or risk practice — with real outcomes.
🚨 Security Incident Response
Ramisun implements SIR to ingest alerts from your security stack, enrich them with CMDB context, and drive automated, prioritised response — so analysts act on what matters, fast.
- Alert ingestion from SIEM, EDR, and threat intel
- CMDB enrichment reveals true business impact
- Automated, repeatable response playbooks
- Post-incident review and metrics built in
Security Incident ResponseThreat IntelligenceCMDBNow Assist
50%Faster response
AutoPlaybooks
1Analyst workspace
ContextRich alerts
🛡️ Vulnerability Response
We correlate scanner findings with asset business impact so your team fixes the vulnerabilities that actually create risk — with remediation routed straight into IT change workflows.
- Scanner findings correlated with asset criticality
- Risk-based prioritisation, not endless lists
- Remediation routed into IT change and tasks
- SLA tracking and exception management
Vulnerability ResponseCMDBChange ManagementConfiguration Compliance
60%Faster remediation
RiskPrioritised
RoutedTo IT
TrackedTo close
📊 Integrated Risk Management
Ramisun deploys IRM to monitor risks and controls continuously, giving leadership a real-time risk posture instead of spreadsheets and point-in-time assessments.
- Continuous control monitoring
- Real-time, quantified risk posture
- Risk register linked to business services
- Board-ready risk dashboards
Risk ManagementControlsAdvanced RiskPerformance Analytics
Real-timePosture
ContinuousMonitoring
1 viewEnterprise risk
QuantifiedRisk
📋 Policy, Compliance & Audit
We map your controls to frameworks (ISO 27001, SOC 2, NIST, PCI, and more), automate evidence collection, and turn audits from a scramble into on-demand reporting.
- Control mapping to major frameworks
- Automated, continuous evidence collection
- Audit management with clear ownership
- One-click, regulator-ready reporting
Policy & ComplianceAudit ManagementControls
ContinuousCompliance
AutoEvidence
1 clickAudit report
AlwaysReady
🤝 Vendor Risk Management
Ramisun structures third-party risk into a repeatable workflow — assessments, scoring, and monitoring — so vendor exposure is managed continuously, not chased once a year.
- Structured vendor assessments and scoring
- Continuous third-party risk monitoring
- Tiering by criticality and exposure
- Central register of vendor risk posture
Vendor Risk ManagementAssessmentsControls
RepeatableAssessments
ContinuousMonitoring
TieredBy risk
1Register
Market Data
Why Security and Risk Belong on One Platform
Slow response and manual compliance are the exposures this suite removes.
277 daysaverage time to identify and contain a breachIBM
85%of the Fortune 500 run ServiceNowServiceNow
60%faster remediation with risk-based prioritisationIndustry Benchmarks
229%3-year ROI on ServiceNow platformForrester TEI
How It Works
The ServiceNow SecOps & Risk Loop
From alert to remediation to provable compliance — one connected flow.
1
Detect
Alerts and scans ingested from the security stack
2
Enrich
CMDB context reveals business impact
3
Prioritise
Risk-based scoring focuses effort where it matters
4
Remediate
Fixes routed into IT change and task workflows
5
Govern
Controls monitored and evidence collected continuously
6
Prove
Audits and posture reported on demand
Comparison
Siloed Security & GRC vs ServiceNow with Ramisun
When security, risk, and IT run in separate tools, threats and audit gaps hide in the seams.
| Process Area | ❌ Siloed Tools & Spreadsheets | ✅ ServiceNow + Ramisun |
|---|---|---|
| Incident Response | Manual triage, tool-hopping, slow | Automated, enriched, prioritised playbooks |
| Vulnerability Management | Endless scanner lists, no context | Risk-based prioritisation by business impact |
| Remediation | Security files a ticket and waits | Fixes routed straight into IT workflows |
| Risk Posture | Point-in-time, spreadsheet-based | Continuous monitoring, real-time posture |
| Compliance Evidence | Manual collection, audit scramble | Automated evidence, audit-ready always |
| Vendor Risk | Ad-hoc assessments | Structured, repeatable vendor risk workflows |
| Reporting | Static, stale, hard to trust | Live dashboards for board and regulators |
Delivery & Governance
How Ramisun Delivers — Without the Big-Bang Risk
An out-of-box-first, evolutionary approach that ships value from the first sprint and keeps you upgrade-safe.
Agile, Sprint-Based Delivery
Working demos every two weeks. You see capabilities go live incrementally — no 12-month wait for a big-bang launch that misses the mark.
Governed AI Rollout
Now Assist and AI agents ship with policy controls, audit trails, and human-in-the-loop checkpoints — autonomy earned scenario by scenario, never switched on blindly.
Measured with Analytics
Performance Analytics dashboards track the metrics that matter from day one — so improvement is measured, not assumed.
Upgrade-Safe Configuration
Scoped, documented, and update-set-driven work means your platform survives every ServiceNow release without costly rework.
Adoption & Enablement
Training, change management, and hypercare are built into delivery — so your team owns the platform, not just inherits it.
Explore More
Related ServiceNow Modules We Implement
Trusted by Global Enterprises
We partner with industry leaders to drive meaningful transformation.
Testimonials
What our clients say
★★★★★
“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”
VP of IT OperationsEnterprise Healthcare Network
★★★★★
“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”
Co-founder & CTOAI-Funded Startup, Silicon Valley
★★★★★
“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”
Director, Digital ProgramsFinancial Services Firm
★★★★★
“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”
Head of Platform EngineeringGlobal Manufacturer
★★★★★
“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”
IT Service OwnerTelecom Operator
★★★★★
“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”
VP of IT OperationsEnterprise Healthcare Network
★★★★★
“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”
Co-founder & CTOAI-Funded Startup, Silicon Valley
★★★★★
“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”
Director, Digital ProgramsFinancial Services Firm
★★★★★
“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”
Head of Platform EngineeringGlobal Manufacturer
★★★★★
“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”
IT Service OwnerTelecom Operator
✦ Get Your Free Consultation
Ready to Transform with ServiceNow?
- Free ServiceNow scoping session, no generic pitches
- Tailored roadmap mapped to your exact processes
- Transparent pricing — no hidden fees
- Response within 1 business day
“
An implementation is only as good as the consulting behind it. When the platform mirrors how your business actually works, adoption follows — and so does ROI.Vinnay Nigam, Founder & CEO, Ramisun
100+Implementations
229%3-yr ITSM ROI (Forrester)
8–16 wksTypical Go-Live
Confidential. We never sell data or send spam.
Frequently Asked Questions
Security Operations & IRM/GRC — Questions Answered
It combines Security Operations — Security Incident Response and Vulnerability Response — with Integrated Risk Management: Risk Management, Policy & Compliance, Audit Management, and Vendor Risk. All run on the same platform as IT, so response and compliance connect directly to remediation workflows.
A SIEM detects and alerts on threats; ServiceNow SecOps orchestrates the response. It ingests alerts from your SIEM and EDR, enriches them with CMDB business context, prioritises them, and drives automated remediation through IT workflows. SecOps complements your SIEM rather than replacing it.
Vulnerability Response correlates scanner findings with the business criticality of affected assets from the CMDB. Instead of an undifferentiated list of thousands of vulnerabilities, your team sees which ones threaten critical services first — and fixes those, dramatically improving remediation impact.
ServiceNow IRM supports major frameworks including ISO 27001, SOC 2, NIST, PCI-DSS, HIPAA, and GDPR, with control libraries and mappings. Controls can map to multiple frameworks at once, so a single piece of evidence can satisfy several requirements.
Substantially. Continuous control monitoring and automated evidence collection mean your compliance posture is always current. Audits shift from a weeks-long evidence scramble to on-demand, regulator-ready reporting.
A focused Security Incident Response or a Risk/Compliance deployment typically goes live in 8–14 weeks. We phase delivery so you get a working capability early, then expand across the SecOps and GRC suite.
Security & Compliance
Enterprise-grade trust, built in
Responsible AI adoption needs guardrails. Our delivery model is designed around security, auditability, and compliance from the first workshop.
SOC 2 Aligned
Delivery processes mapped to SOC 2 trust principles.
ISO 27001 Practices
Information security management across every engagement.
GDPR Ready
Privacy-by-design data handling and processing controls.
AI Governance
Policy controls, auditability, and human oversight for every AI agent.
