IT Service Management
ITSMStreamline incident, problem, and change with AI-assisted service workflows.
Leverage Ramisun’s ServiceNow proficiency to revolutionize your operations. With core expertise in implementation and successful adoption of ServiceNow solutions, we empower organizations to undergo a transformative journey.
The sky’s the limit when it comes to what you can achieve with ServiceNow — which is why Ramisun works closely with clients to understand their business and implement the right ServiceNow products for their processes. Our services span consulting, development, and long-term managed operations, delivered by certified ServiceNow consultants and architects for a collaborative engagement from start to finish.
Every module, workflow, and app on the Now Platform — delivered by certified specialists.
Streamline incident, problem, and change with AI-assisted service workflows.
Gain full visibility and predictive health across hybrid infrastructure.
Align portfolios, projects, and spend with measurable business outcomes.
Deliver consumer-grade employee service and onboarding experiences.
Track, govern, and optimize every hardware and software asset lifecycle.
Resolve customer issues proactively across every channel.
Automate risk, policy, and compliance workflows with full audit trails.
Prioritize and remediate threats faster with connected security workflows.
Strategy, roadmaps, and platform governance from certified experts.
Independent guidance to maximize your Now Platform ROI.
Intuitive portals and experiences your teams actually adopt.
Drive lasting adoption with structured change management.
24/7 intelligent operations, monitoring, and continuous optimization.
Unified workflows connecting ServiceNow to your enterprise stack.
Custom low-code applications built natively on the Now Platform.
Maximize efficiency, enable transformative growth, and unlock innovation through platform-powered, cloud-native, agile, and data-driven ServiceNow delivery.
Your outcomes drive every sprint, decision, and design review.
Agentic AI, hyperautomation, and modern platform patterns by default.
A named success manager owns your outcomes long after go-live.
Automation-first delivery that compounds savings quarter after quarter.
CSA, CIS, and CAD certified consultants across every major module.
US-based leadership with a global delivery engine — enterprise quality without enterprise overhead.
We partner with industry leaders to drive meaningful transformation.














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Delivery processes are mapped to these frameworks on every engagement.
“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”
“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”
“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”
“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”
“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”
“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”
“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”
“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”
“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”
“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”
An implementation is only as good as the consulting behind it. When the platform mirrors how your business actually works, adoption follows — and so does ROI.Vinnay Nigam, Founder & CEO, Ramisun
All major workflow suites — ITSM, ITOM, ITAM, ITBM, HRSD, CSM, SecOps and GRC — plus custom scoped applications on the Now Platform. Most engagements start with one suite and phase the rest.
A scoped single-module implementation goes live in 8–16 weeks using our agile framework. Multi-module programmes are phased so you see value from the first sprint rather than waiting for a big-bang release.
Yes. Rescue and remediation work is a large part of what we do — instance health reviews, technical debt reduction, CMDB clean-up and upgrade readiness on instances someone else built.
We are a Platform Build Partner. We handle scoped app development, security review and certification end to end, and your intellectual property stays yours throughout.
Fixed-scope pricing agreed before any work begins, based on modules in scope, integration count and data migration complexity. No open-ended time and materials.
Yes — Intelligent Managed Services covers L1 to L3 support, instance administration, release and upgrade management, and continuous optimisation, with 24×7 coverage options.
Responsible AI adoption needs guardrails. Our delivery model is designed around security, auditability, and compliance from the first workshop.
Delivery processes mapped to SOC 2 trust principles.
Information security management across every engagement.
Privacy-by-design data handling and processing controls.
Policy controls, auditability, and human oversight for every AI agent.
Every quarter without the right platform is revenue and efficiency left on the table. Tell us your challenge — get a real plan back, not a sales script.
Takes 60 seconds. No commitment required.