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Deploy Now Assist and autonomous AI agents that resolve work end-to-end — grounded in your enterprise data and wrapped in policy controls, audit trails, and human oversight from day one.
Agentic AI & Now Assist Enablement is the practice of deploying ServiceNow's generative and autonomous AI — Now Assist, AI Agents, and AI Agent Studio — configured, grounded, and governed for your enterprise. Rather than switching on generic AI, Ramisun grounds agents in your knowledge base and CMDB, defines guardrails and escalation paths, and graduates them from recommendation to supervised action to autonomous resolution as they earn trust.
"An implementation is only as good as the consulting behind it. When the platform mirrors how your business actually works, adoption follows — and so does ROI."
Assesses data quality, use cases, and risk — then grounds models in your knowledge base, CMDB, and records so answers are accurate.
Rolls out Now Assist across ITSM, HRSD, and CSM with prompt engineering, skill kits, and case-summarization tuned to your language.
Designs AI agents in AI Agent Studio that plan, act, and orchestrate across ServiceNow and connected systems.
Policy controls, audit trails, and human-in-the-loop checkpoints on every action — autonomy earned, never assumed.
We deploy agentic AI and Now Assist the way regulated enterprises need it — grounded, governed, and measurable. Agents reason over your data, not the open internet, and every action is auditable. You get autonomous outcomes without surrendering control.
Agents reason over your knowledge base, CMDB, and records — not the open internet — so answers stay accurate.
Every agent ships with policy controls, escalation paths, and human-in-the-loop checkpoints from day one.
Agents graduate from suggestion to supervised action to autonomous resolution as they prove reliable.
Deflection rate, resolution time, and CSAT are tracked from the first deployment — value you can see.
Why summarize-and-suggest is only half the story — and how governed AI agents close the loop by acting, not just advising.
Best-in-class Now Platform products selected for your specific use case
Tell us your biggest challenge and we'll map out exactly how ServiceNow can solve it — with real timelines, real costs, and a clear starting point.
"An implementation is only as good as the consulting behind it. When the platform mirrors how your business actually works, adoption follows — and so does ROI."
Now Assist is ServiceNow's generative AI that summarizes, drafts, and answers within a human-driven workflow. AI agents go further — they plan and take actions autonomously across systems. Ramisun deploys both, starting with Now Assist and graduating to agents as trust is established.
Your data stays within your ServiceNow instance and is not used to train public models. We ground agents on your knowledge base and records under your existing data controls, with full audit logging of every AI action.
Agents are grounded in your verified data rather than open-web knowledge, and every action passes through policy controls and human-in-the-loop checkpoints. Agents earn autonomy incrementally — recommendations first, supervised actions next, autonomous resolution only for proven scenarios.
We start where volume is high and rules are clear — password resets, common ITSM incidents, HR queries, and case summarization. These deliver fast, measurable deflection while low-risk, then we expand to more complex workflows.
Now Assist features like case summarization and knowledge answers often show value within a few weeks. Fuller agentic workflows are phased so you see measurable deflection and resolution gains from the first sprint.
Yes. Through IntegrationHub and APIs, agents can read and act across connected systems — ERP, CRM, monitoring, and identity — so resolution isn't limited to what lives inside ServiceNow.
Every quarter without the right platform is revenue and efficiency left on the table. Tell us your challenge — get a real plan back, not a sales script.
A ServiceNow consultant will reach out within one business day to schedule your session.