Implementation
Live instructor-led
Real cohorts with a certified consultant, not pre-recorded slides.
ServiceNow Training
Learn ServiceNow from people who deliver it for a living
A live, instructor-led ServiceNow course covering administration and development — mapped to the CSA and CAD certification domains and taught entirely in your own instance. Built and delivered by the Ramisun consultants who implement the platform for enterprises.
Course Features
What Is Included
Your own PDI
Guided setup of a free Personal Developer Instance in week one.
Certification-aligned
Modules mapped to the CSA and CAD exam domains.
Hands-on labs
Every module ends in your instance, not in a quiz.
Session recordings
Every class recorded, so a missed session is not a missed module.
Practitioner trainers
Taught by consultants who deliver ServiceNow, not career trainers.
Course Overview
What does this ServiceNow course actually teach?
This ServiceNow course takes you from the Now Platform data model through to scripting and integration — the same ground the CSA and CAD certifications examine. It runs across 18 modules and 72 topics, every one applied in your own Personal Developer Instance rather than demonstrated on a slide. It is taught by consultants who implement ServiceNow for enterprises, so the worked examples are the ones that actually come up in delivery.
Administration and developmentCSA and CAD alignedBuilt in your own instance
Outcomes
What You Will Be Able to Do
- Navigate the Now Platform, its data model, and the task table that Incident, Problem, Change and Request all sit on
- Create and configure tables, forms, views, dictionary overrides and reference qualifiers
- Build a Service Catalog with record producers, order guides and attached workflows
- Import data with data sources, transform maps and scheduled loads
- Administer users, groups, roles, delegation and profile customisation
- Write and debug ACLs at table and field level, and understand when not to
- Define SLAs, schedules, notifications and scheduled jobs
- Script with Business Rules, Client Scripts, UI Policies, Script Includes and GlideRecord
- Automate with Flow Designer and integrate over REST and SOAP via IntegrationHub
- Configure Service Portal pages and widgets, and set up SSO and LDAP
Who It Is For
Two Starting Points, One Destination
No IT degree required. What matters is whether you will put in the instance hours.
New to IT
No degree, no codingWho it is for
Fresh graduatesCareer switchersService desk and support staffQA and operations professionalsBusiness and spreadsheet users
What you need
- Comfort with a browser, files and email
- Willingness to practise 1–2 hours a day
- No programming, database or IT background required
- A laptop and a stable connection
Already in tech
Fast-track to CSA and CADWho it is for
System administratorsBusiness analystsCloud and infrastructure engineersApplication developersConsultants moving from another platform
Helpful, not mandatory
- Any SQL or database experience — concepts map onto ServiceNow tables and dot-walking
- JavaScript fundamentals — speeds up Business Rules and Script Includes
- REST/JSON familiarity — applies directly to IntegrationHub
- ITIL awareness — accelerates the ITSM modules
Curriculum
ServiceNow Course Curriculum
Open any module to see the topic list. Content is refreshed each ServiceNow release.
- What ServiceNow is and where it sits in ITSM
- Cloud concepts on the Now Platform
- ITIL 4 foundations
- Navigation, users and portals
- Release families and upgrade cadence
- Applications and modules
- Creating tables and personalising layouts
- Section views and dictionary overrides
- Reference qualifiers
- Related lists and dot-walking
- Creating gauges
- UI and CSS properties
- Homepage and banner visibility
- Reports and dashboard sharing
- Creating an update set
- Merging update sets
- Retrieving into another instance
- Capture gaps and what never travels
- Workflow editor and workflow scripts
- Activities, context and stages
- Flow Designer architecture
- When to choose a flow over a workflow
- Catalog items and variables
- Record producers and order guides
- RITM and catalog task lifecycle
- Attaching workflows to items
- Data sources and import sets
- Transform maps and coalescing
- Scheduled imports and automation
- Transform scripts and error handling
- Users, groups and departments
- Roles and group membership
- Delegation
- Customising the user profile
- Templates and notification definitions
- Email logs and troubleshooting
- SMTP and POP configuration
- Triggered events
- SLA definitions and properties
- Attaching SLAs to tasks
- Schedules and child schedules
- Pause conditions and breach handling
- Scheduled job types
- Job logs
- Scheduled reports
- Performance considerations
- Read, write and create ACLs at table and field level
- Debugging ACLs
- ACL scripts
- Elevated privilege and admin roles
- Client Scripts and UI Policies
- Business Rules and execution order
- Script Includes and GlideRecord
- UI Actions, UI Pages and UI Macros
- Data policies and lookup rules
- REST and SOAP basics
- IntegrationHub and spokes
- Inbound and outbound integrations
- Authentication and debugging
- Single sign-on configuration
- LDAP integration and import
- Common failure modes
- Pages and containers
- Widgets and controllers
- Branding and theming
- CI classes and relationships
- Discovery overview
- Why CMDB health matters downstream
- CSA domain walkthrough
- CAD domain walkthrough
- Practice questions
- Interview scenarios
Your Journey
From Enrolment to Interview-Ready
Enrol & set up
Choose your cohort, activate access, and get your free Personal Developer Instance configured so you build on a real instance from week one.
Learn & build
Work through the full curriculum with live sessions and hands-on labs, applying each module in your own instance the same week.
Project work
Three guided projects that mirror real delivery — a catalog build, an integration, and a reporting pack.
Certification prep
Domain-by-domain revision mapped to the CSA and CAD objectives, with practice questions and timed mocks.
Interview practice
Structured mock interviews with practising consultants, covering platform architecture, scripting and ITSM scenarios.
Ongoing support
Recording access, community support, and a route into Ramisun delivery work where the fit is right.
Hands-On Work
Three Guided Projects
Each one mirrors something we actually build for clients.
Service Catalog build
Design and ship a working catalog item end to end — variables, record producer, approvals and fulfilment flow.
Integration build
Connect ServiceNow to an external system over REST, handling authentication, error states and logging.
Reporting & dashboards
Build an operational dashboard that answers a real question rather than displaying every available metric.
Certification
The ServiceNow Certification Ladder
Where this course sits, and what comes after it.
CSA
Certified System Administrator
The foundational mainline certification and the prerequisite for almost everything else. Platform navigation, configuration, data management, security and process automation.
CAD
Certified Application Developer
The development track — scoped applications, client and server scripting, Flow Designer, IntegrationHub and REST/SOAP integration.
CIS
Certified Implementation Specialist
Product depth: ITSM, ITOM, CSM, HRSD, Discovery, SecOps. Note that CIS-DF (Data Foundation) is now a prerequisite for several CIS exams.
CTA / CMA
Expert tier
Enterprise architecture — multi-instance design, domain separation, governance and performance. Programme-based rather than a single exam.
On exam fees: ServiceNow exams are registered and paid for through ServiceNow University and sat at Pearson VUE. Fees, retake rules and the maintenance programme change periodically, and third-party summaries are frequently out of date — so check ServiceNow’s own certification pages for current pricing. This course prepares you for CSA and CAD; the exams themselves are booked and paid directly with ServiceNow.
Trusted by Global Enterprises
We partner with industry leaders to drive meaningful transformation.
Testimonials
What our clients say
★★★★★
“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”
VP of IT OperationsEnterprise Healthcare Network
★★★★★
“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”
Co-founder & CTOAI-Funded Startup, Silicon Valley
★★★★★
“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”
Director, Digital ProgramsFinancial Services Firm
★★★★★
“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”
Head of Platform EngineeringGlobal Manufacturer
★★★★★
“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”
IT Service OwnerTelecom Operator
★★★★★
“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”
VP of IT OperationsEnterprise Healthcare Network
★★★★★
“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”
Co-founder & CTOAI-Funded Startup, Silicon Valley
★★★★★
“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”
Director, Digital ProgramsFinancial Services Firm
★★★★★
“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”
Head of Platform EngineeringGlobal Manufacturer
★★★★★
“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”
IT Service OwnerTelecom Operator
✦ Get Your Free Consultation
Ready to Transform with ServiceNow?
- Free ServiceNow scoping session, no generic pitches
- Tailored roadmap mapped to your exact processes
- Transparent pricing — no hidden fees
- Response within 1 business day
“
An implementation is only as good as the consulting behind it. When the platform mirrors how your business actually works, adoption follows — and so does ROI.Vinnay Nigam, Founder & CEO, Ramisun
100+Implementations
229%3-yr ITSM ROI (Forrester)
8–16 wksTypical Go-Live
Confidential. We never sell data or send spam.
Frequently Asked Questions
ServiceNow Training — Questions Answered
Yes. ServiceNow is a low-code platform and the CSA exam tests platform concepts and configuration rather than programming. People move into ServiceNow regularly from support desks, QA, operations and business analysis.
No. The administration track needs none. JavaScript is introduced gradually once we reach Business Rules and Script Includes, and most workflow logic is built visually in Flow Designer.
Pricing depends on format and cohort size, and corporate cohorts are quoted separately. Talk to an advisor and we will give you a figure before you commit to anything.
Exams are registered and paid for through ServiceNow University and sat at Pearson VUE. Fees, retake rules and the certification maintenance programme change periodically, so check ServiceNow’s own pricing page for the current figures rather than relying on third-party summaries.
Yes. In the first sessions we walk you through setting up a free Personal Developer Instance, and every module after that ends with work in your own instance.
CSA. It is the prerequisite for almost every other ServiceNow credential. CAD comes next if you are heading toward development.
We provide interview practice, resume and LinkedIn review, and guidance on how ServiceNow roles are actually scoped. We do not guarantee placement, and you should be wary of any training provider that does.
Yes. Corporate cohorts are scoped to your platform, your processes and your release, and can run on your instance rather than a training one. Contact us for a quote.
Security & Compliance
Enterprise-grade trust, built in
Responsible AI adoption needs guardrails. Our delivery model is designed around security, auditability, and compliance from the first workshop.
SOC 2 Aligned
Delivery processes mapped to SOC 2 trust principles.
ISO 27001 Practices
Information security management across every engagement.
GDPR Ready
Privacy-by-design data handling and processing controls.
AI Governance
Policy controls, auditability, and human oversight for every AI agent.
