Implementation
AI Readiness & Grounding
Assesses data quality, use cases, and risk — then grounds models in your knowledge base, CMDB, and records so answers are accurate.
Governed AI on the Now Platform
Agentic AI & Now Assist Enablement: Put AI to Work — Safely
Deploy Now Assist and autonomous AI agents that resolve work end-to-end — grounded in your enterprise data and wrapped in policy controls, audit trails, and human oversight from day one.
Updated July 2026 · Ramisun — Official ServiceNow Partner
50%Faster Incident Resolution
60%Requests Deflected by AI
WeeksTo First Measurable Value
100%AI Actions Audited
Direct Answer
What is Agentic AI & Now Assist Enablement?
Agentic AI & Now Assist Enablement is the practice of deploying ServiceNow’s generative and autonomous AI — Now Assist, AI Agents, and AI Agent Studio — configured, grounded, and governed for your enterprise. Rather than switching on generic AI, Ramisun grounds agents in your knowledge base and CMDB, defines guardrails and escalation paths, and graduates them from recommendation to supervised action to autonomous resolution as they earn trust.
Grounded in your dataGuardrails before autonomyEvery action audited
Core Capabilities
What the Engagement Covers
Now Assist Deployment
Rolls out Now Assist across ITSM, HRSD, and CSM with prompt engineering, skill kits, and case-summarization tuned to your language.
Agentic Workflows
Designs AI agents in AI Agent Studio that plan, act, and orchestrate across ServiceNow and connected systems.
Governance & Guardrails
Policy controls, audit trails, and human-in-the-loop checkpoints on every action — autonomy earned, never assumed.
Ramisun as Your Partner
Ramisun Deploys AI Agents Your Business Can Trust
We deploy agentic AI and Now Assist the way regulated enterprises need it — grounded, governed, and measurable. Agents reason over your data, not the open internet, and every action is auditable.
Grounded, Not Generic
Agents reason over your knowledge base, CMDB, and records — not the open internet — so answers hold up.
Guardrails First
Every agent ships with policy controls, escalation paths, and human-in-the-loop checkpoints.
Earned Autonomy
Agents graduate from suggestion to supervised action to autonomous resolution as they prove themselves.
Measured Impact
Deflection rate, resolution time, and CSAT are tracked from the first deployment — value is proven, not promised.
Where Your Business Sits
From Manual Triage → AI Copilot → Agentic Resolution
Why summarize-and-suggest is only half the story — and how governed AI agents close the loop by acting, not just advising.
| Level | What it is | What it does | Key point |
|---|---|---|---|
| Level 1: Manual Triage | Humans read, route, and resolve every request by hand | Reactive queue work — knowledge trapped in people | Slow, inconsistent, and impossible to scale. |
| Level 2: AI Copilot | Generative AI summarizes cases and drafts replies | Speeds humans up, but a person still drives every step | Helpful — yet the work still waits on human hands. |
| Level 3: Agentic ResolutionRamisun | AI agents grounded in your data that plan and act | Predicts, resolves, and orchestrates across systems — audited | Majority auto-resolved, with humans on the exceptions. |
Technology Stack
Built on the Full Now Platform
Best-in-class Now Platform products selected for your specific use case.
Now AssistAI Agent StudioVirtual AgentPredictive IntelligenceAI SearchNow Assist Skill KitPrompt BuilderKnowledge GraphNow Assist for ITSMNow Assist for HRSDNow Assist for CSMGuardrailsPerformance AnalyticsFlow Designer
Trusted by Global Enterprises
We partner with industry leaders to drive meaningful transformation.
Testimonials
What our clients say
★★★★★
“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”
VP of IT OperationsEnterprise Healthcare Network
★★★★★
“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”
Co-founder & CTOAI-Funded Startup, Silicon Valley
★★★★★
“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”
Director, Digital ProgramsFinancial Services Firm
★★★★★
“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”
Head of Platform EngineeringGlobal Manufacturer
★★★★★
“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”
IT Service OwnerTelecom Operator
★★★★★
“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”
VP of IT OperationsEnterprise Healthcare Network
★★★★★
“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”
Co-founder & CTOAI-Funded Startup, Silicon Valley
★★★★★
“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”
Director, Digital ProgramsFinancial Services Firm
★★★★★
“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”
Head of Platform EngineeringGlobal Manufacturer
★★★★★
“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”
IT Service OwnerTelecom Operator
✦ Get Your Free Consultation
Ready to Transform with ServiceNow?
- Free ServiceNow scoping session, no generic pitches
- Tailored roadmap mapped to your exact processes
- Transparent pricing — no hidden fees
- Response within 1 business day
“
An implementation is only as good as the consulting behind it. When the platform mirrors how your business actually works, adoption follows — and so does ROI.Vinnay Nigam, Founder & CEO, Ramisun
100+Implementations
229%3-yr ITSM ROI (Forrester)
8–16 wksTypical Go-Live
Confidential. We never sell data or send spam.
Frequently Asked Questions
Agentic AI & Now Assist Enablement, Questions Answered
Now Assist is ServiceNow’s generative AI that summarizes, drafts, and answers within a human-driven workflow. AI agents go further — they plan and take action across systems, closing the loop rather than only assisting the person doing the work.
Your data stays within your ServiceNow instance and is not used to train public models. We ground agents on your knowledge base and records under your own access controls.
Agents are grounded in your verified data rather than open-web knowledge, and every action passes through policy controls and human-in-the-loop checkpoints before autonomy is granted.
We start where volume is high and rules are clear — password resets, common ITSM incidents, HR queries, and case summarization. These deliver fast, measurable deflection.
Now Assist features like case summarization and knowledge answers often show value within a few weeks. Fuller agentic workflows are phased so you see progress each sprint.
Yes. Through IntegrationHub and APIs, agents can read and act across connected systems — ERP, CRM, monitoring, and identity — so resolution is not limited to the platform.
Security & Compliance
Enterprise-grade trust, built in
Responsible AI adoption needs guardrails. Our delivery model is designed around security, auditability, and compliance from the first workshop.
SOC 2 Aligned
Delivery processes mapped to SOC 2 trust principles.
ISO 27001 Practices
Information security management across every engagement.
GDPR Ready
Privacy-by-design data handling and processing controls.
AI Governance
Policy controls, auditability, and human oversight for every AI agent.
