Implementation
Grounded, Not Generic
Agents and Now Assist reason over your knowledge, CMDB, and records — not the open internet — so answers stay accurate and relevant.
Ramisun · ServiceNow
Custom GenAI Skills, Built for Your Workflows.
When the standard Now Assist skills don't cover your process, Ramisun builds custom ones with the Now Assist Skill Kit. We engineer and test prompts, ground them in your data, and wire them into your workflows — so generative AI does exactly what your teams need, reliably. Every custom skill ships grounded, evaluated for quality, and governed with audit trails, giving you tailored AI without the unpredictability.
Custom GenAI SkillsExpert Prompt EngineeringGrounded & TestedGoverned & Audited
TailoredTo Your WorkflowsBeyond out-of-box skills
GroundedIn Your DataAccurate, relevant output
TestedFor QualityEvaluated before go-live
100%GovernedAudited via Control Tower
Direct Answer
What Is Now Assist Skill Kit & Prompt Engineering?
Now Assist Skill Kit & Prompt Engineering is how ServiceNow generative AI is extended beyond the pre-built skills. The Now Assist Skill Kit lets teams build custom GenAI skills — new summarisation, generation, or reasoning tasks — wired into their own workflows. Prompt engineering is the craft of designing, grounding, and testing the instructions that make those skills accurate and reliable. Ramisun builds custom skills end-to-end: engineering prompts, grounding them in your data, evaluating output quality, and governing every skill with audit trails.
Custom SkillsPrompt EngineeringEvaluation
Capabilities
What Ramisun Delivers with Now Assist Skill Kit
Each capability maps to a specific part of building custom GenAI.
🛠️ Custom Skill Development
Ramisun builds bespoke Now Assist skills for the tasks your standard library doesn't cover — new summarisation, generation, or reasoning tasks wired straight into your workflows.
- Bespoke skills for your specific tasks
- Wired directly into existing workflows
- Reusable skill components
- AI that fits your process, not vice versa
Now Assist Skill KitGenAI ControllerFlow Designer
✍️ Prompt Engineering & Grounding
We design, ground, and iteratively refine the prompts behind each skill so output is accurate, on-policy, and dependable — grounded in your data rather than generic knowledge.
- Expertly engineered, tested prompts
- Grounded in your knowledge and records
- On-policy, consistent output
- Iterative refinement to production quality
Prompt BuilderKnowledge GraphAI Search
🧪 Evaluation & Quality Testing
Ramisun evaluates each skill against real cases before it goes live, measuring quality and catching edge cases — so you launch with confidence, not hope.
- Testing against real, representative cases
- Measured quality and accuracy
- Edge-case detection before launch
- Confidence to deploy at scale
Skill Kit EvaluationAI Control Tower
⚖️ Governance & Lifecycle
We version, monitor, and audit every custom skill through its lifecycle in the AI Control Tower — so tailored AI stays governed, current, and trustworthy over time.
- Versioned, tracked custom skills
- Monitored performance in production
- Full audit trail via Control Tower
- Managed lifecycle as needs evolve
AI Control TowerSkill KitPerformance Analytics
Market Data
Why Custom Skills Separate Demo AI From Production AI
The out-of-box skills are a start; real value comes from AI tuned to your work.
Uniqueworkflows need custom skillsIndustry Benchmarks
85%of the Fortune 500 run ServiceNowServiceNow
Groundingis the top driver of AI accuracyIndustry Benchmarks
229%3-year ROI on ServiceNow platformForrester TEI
How It Works
How Ramisun Builds a Custom Now Assist Skill
From use case to a governed, production-ready GenAI skill.
1
Scope
Identify the task and success criteria
2
Ground
Connect the skill to the right data
3
Engineer
Design and refine the prompt
4
Evaluate
Test output quality against real cases
5
Deploy
Wire the skill into the workflow
6
Govern
Version, monitor, and audit over time
Before vs After
Out-of-Box Only vs Custom Skills with Ramisun
Standard skills cover common ground; the Skill Kit covers your ground.
| Area | Out-of-Box Skills Only | ServiceNow AI + Ramisun |
|---|---|---|
| Coverage | Common cases only | Skills tailored to your exact workflows |
| Accuracy | Generic prompts, variable output | Engineered, grounded prompts, reliable output |
| Grounding | Limited to defaults | Grounded in your specific data |
| Quality Assurance | Assumed | Evaluated against real cases pre-launch |
| Fit to Process | Adapt your process to the AI | AI adapted to your process |
| Governance | Basic | Versioned, monitored, audited lifecycle |
| Evolution | Static | Refined as needs and data change |
Delivery & Governance
How Ramisun Delivers AI — Governed From Day One
An out-of-box-first, evolutionary approach that ships value from the first sprint — with policy, audit, and human oversight built in.
Agile, Sprint-Based Delivery
Working AI capabilities every two weeks. You see summarisation, then deflection, then agentic action go live incrementally.
Guardrails & Human-in-the-Loop
Every skill and agent ships with policy controls, escalation paths, and human checkpoints — autonomy earned scenario by scenario.
Measured Impact
Deflection, resolution time, adoption, and CSAT are tracked from day one — so AI value is proven, not assumed.
Full Auditability
Every AI action is logged with model version and confidence via the AI Control Tower — provable governance for any reviewer.
Adoption & Enablement
Training and change management are built into delivery — so your teams trust and actually use the AI you deploy.
Explore Agentic AI & Now Assist Enablement
Related AI Capabilities We Deliver
Trusted by Global Enterprises
We partner with industry leaders to drive meaningful transformation.
Testimonials
What our clients say
★★★★★
“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”
VP of IT OperationsEnterprise Healthcare Network
★★★★★
“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”
Co-founder & CTOAI-Funded Startup, Silicon Valley
★★★★★
“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”
Director, Digital ProgramsFinancial Services Firm
★★★★★
“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”
Head of Platform EngineeringGlobal Manufacturer
★★★★★
“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”
IT Service OwnerTelecom Operator
★★★★★
“Ramisun didn't just implement ServiceNow — they redesigned how our teams work. Their AI agents now handle most routine requests.”
VP of IT OperationsEnterprise Healthcare Network
★★★★★
“Their marketplace expertise was the difference. We went from prototype to a certified ServiceNow Store listing our team could sell.”
Co-founder & CTOAI-Funded Startup, Silicon Valley
★★★★★
“Transparent, agile, and genuinely business-first. Every sprint ended with something we could show our executives.”
Director, Digital ProgramsFinancial Services Firm
★★★★★
“The CMDB work alone paid for itself. We finally trust our configuration data enough to automate against it.”
Head of Platform EngineeringGlobal Manufacturer
★★★★★
“Hypercare was real hypercare. Go-live week felt boring in the best possible way.”
IT Service OwnerTelecom Operator
✦ Get Your Free Consultation
Ready to Transform with ServiceNow?
- Free ServiceNow scoping session, no generic pitches
- Tailored roadmap mapped to your exact processes
- Transparent pricing — no hidden fees
- Response within 1 business day
“
An implementation is only as good as the consulting behind it. When the platform mirrors how your business actually works, adoption follows — and so does ROI.Vinnay Nigam, Founder & CEO, Ramisun
100+Implementations
229%3-yr ITSM ROI (Forrester)
8–16 wksTypical Go-Live
Confidential. We never sell data or send spam.
Frequently Asked Questions
Now Assist Skill Kit & Prompt Engineering — Questions Answered
The Now Assist Skill Kit is ServiceNow's tooling for building custom generative AI skills — going beyond the pre-built skills to create new summarisation, generation, or reasoning tasks wired into your own workflows. Ramisun uses it to deliver AI tailored to your exact processes.
Prompt engineering is the craft of designing, grounding, and refining the instructions that drive a GenAI skill. It is the single biggest factor in whether output is accurate, on-policy, and reliable. A well-engineered, grounded prompt is what separates a skill that works in production from one that only looks good in a demo.
When your workflow or task isn't covered by the standard Now Assist library, or when default output isn't accurate enough for your context. Custom skills let the AI fit your process rather than forcing your process to fit generic AI.
We ground each skill in your specific data, engineer and iterate the prompts, and evaluate output against real, representative cases before launch. Quality is measured, not assumed — and skills are monitored in production so accuracy is maintained.
Yes. Every custom skill is versioned, monitored, and audited through the AI Control Tower, with the same guardrails and logging as out-of-box skills — so tailored AI remains fully governed.
The Skill Kit is designed to be largely low-code, and Ramisun can build, hand over, and support skills based on your team's capacity. We also enable your admins so you can iterate on prompts and skills over time.
Security & Compliance
Enterprise-grade trust, built in
Responsible AI adoption needs guardrails. Our delivery model is designed around security, auditability, and compliance from the first workshop.
SOC 2 Aligned
Delivery processes mapped to SOC 2 trust principles.
ISO 27001 Practices
Information security management across every engagement.
GDPR Ready
Privacy-by-design data handling and processing controls.
AI Governance
Policy controls, auditability, and human oversight for every AI agent.
